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Shipping, Returns, Cancellations, & Policies

Suzee's Candle Co

Shipping
Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated Shipping Times
Canada : 3 - 7 business days
United States : 2 - 3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options
All major credit and debit cards

Returns & Exchanges
I gladly accept cancellations
** Request a cancellation within: 2 hours of purchase **
I don't accept returns or exchanges
But please contact me if you have any problems with your order.

Privacy Policy
I only use your your information to process & ship your order. Any information that is provided when placing your order will not be shared or used for anything other then processing your order.

Frequently Asked Questions

Gift Wrapping and Packaging
All my candles are packaged in a cotton gift bag with my stamped logo, great for gift giving or even as a gift to your self :) I do offer an extra service for having your candles gift wrapped as well if needed for special gift giving needs.
Care Instructions
METHODS OF CARE - The most important factor with a Soy & Beeswax Candle is to keep the wick trimmed between 1/4 to 3/8 of an inch. If the wick gets longer, your candle will be burning with a very larger flame which will melt a wider ‘pool’ in a very short time PURE SOY & BEESWAX CANDLES DO NOT SMOKE - If you ever see smoke coming off the candle, it is simply telling you that the wick is too tall. A large wick smokes because it is melting the wax so fast that it is not burning it off efficiently. Correct this by trimming the wick back to 1/4
Custom and Personalized Orders
I offer Personalized/Custom Requests on all candles. If you do not see what you want in my shop, please message me and I will be happy to work with you followed by sending you a personalized order request for purchase.
Damage or Defective Candles
All my candles are made in small batches & made with love. I take pride in my candle making. It isnt just a hobby it’s my life.. therefore I depend on your support and your happiness in my candles. If for some reason your not happy or your candles were defective or damaged. Please message me before leaving a review allowing me an opportunity to correct the issue first. I strive for 100% Satisfaction and stand 100% behind my candles.
Processing Orders & Shipping
I work very hard to keep up with the demands of orders. I work on orders on a priority & first placed order basis. Therefore it is very important to please keep in mind that everything is handmade, hand labeled, & hand packed before shipping. These very important steps & care in your candles can take time. While I understand the excitement of receiving your order I also do not want to rush. I take my time making sure your orders are made to perfection. I will do my very best to make sure your order arrives as quick as possible and I appreciate your support so very much! It means the world to me. If you need your order on short notice I do offer a rush order option located in my shop for favors and large bulk orders.